Return process takes 5-7 working days
TEA, TISANE and HERBAL INFUSION
We guarantee that we always sell 100% authentic and fresh tea, packed in vacuum-sealed pack/caddie to ensure that the aroma, freshness and flavour of the tea is retained for your enjoyment. Please note we do not hoard Teas and procure as fresh as possible.
At MISSIONIMPRESSION EVENTS (P) Ltd., we believe that customer satisfaction is the key; therefore, we stand behind all products bought from our site. If there are any shortcomings from our end, we accept return, refund & cancellation under the following circumstances:
• If you are delivered a different item than what you had ordered, please contact us within 48 hours via email, so that we can arrange for the product to be returned and replaced. Also, the product must be unopened & unused and returned along with the original packaging.
• If you are delivered a damaged item, please contact us within 48 hours via email, so that we can arrange for the product to be replaced or returned.
• In case of returns due to damaged/defective product, we will issue a full refund including the delivery charges incurred by you for receiving and sending back the product. We can also replace the product at no extra cost, if you wish.
FOR ALL OTHER PRODUCTS
It is advisable to check the Shipping and Return Policies with our partner’s (Advisors/Consultants). Call us at the given number(s) and we will hep you to schedule a meeting time with our Advisor(s)/ Consultants. Goods once sold through Website will not be taken back unless the product is damaged during/in transit.
For returns and refunds, please provide us the proof if you receive a wrong or damaged product. You can do it by clicking a picture or unboxing video and sending it to [email protected]. No refund will be issued without mentioned proofs.
Cancellation
Can I cancel my orders?
While there is no option for a customer to cancel the order on their own once the payment is made, you may get in touch with Customer Care [email protected] within 24 hours, we can try to cancel it, provided MISSIONIMPRESSION EVENTS (P) Ltd. has not already shipped your order. If the cancellation request happens after 24 hours, we cannot entertain any request.
What is the cancellation fee?
There is a minimum cancellation fee of 7% of base value which is charged to cover the payment gateway and service charges. The remaining amount will be transferred after deducting this charge.
Mode of transfer of payments
Refunds will be done through NEFT transfer only. The refund duration is 7-14 working days from date of cancellation. Customer has to provide his/her bank account details with IFSC code. In-case if we refund post payment of gst, credit note need to apply as per guidelines of government.
Can I return my Orders?
Delivered orders cannot be returned. This does not apply in cases of shipment damages. Please inspect all goods carefully on delivery and immediately inform our customer service [email protected] if you detect any damages or defects within 24 business hours of receiving the order. We will replace the damaged item/s in cases of transport damages. In other cases, our friendly customer service will help you handling warranty issues.
Note : Consumable item(s) can not be returned once its delivered and the seal is tampered.
Terms & Conditions
These terms and conditions apply to all the products that we sell through our website www.missionimpression.in. Please note that you agree to accept these terms and conditions by purchasing any of our products.
Website Availability
MISSIONIMPRESSION EVENTS (P) Ltd. may suspend the website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you for any such suspension.
MISSIONIMPRESSION EVENTS (P) Ltd. reserves the right to make any changes to the website or to discontinue any aspect or feature of the website without notice.
In the event that MISSIONIMPRESSION EVENTS (P) Ltd., in its sole discretion, considers that you are making any illegal and/or unauthorized use of the website, and/or your use of the website is in breach of these terms, MISSIONIMPRESSION EVENTS (P) Ltd. reserves the right to take any action that it deems necessary, including terminating your use of the website without notice and, in the case of illegal use, instigating legal proceedings..
Prices
All prices listed on our website are subject to change, but the changes will not affect orders that have already been accepted by us. Please note some of the products are inclusive of gst and some are not. Please read carefully the product details before placing any order or call us at given number for any clarification
The prices are mentioned in respective to products and other T&Cs are mentioned in respective product description, on our website. In case of remote location if additional shipping cost required, please check the incremental value at [email protected] before placing any order
Payment
In a credit/debit card transaction, you must use your own credit/debit card. We accept all major credit and debit cards through our payment gateway service provider Paypal. We will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user
For bulk/wholesale deliveries within India, payment to be made bank transfer before shipment.
Trademarks
The trademarks/copyrights, names, logos and service marks (collectively “trademarks/copyrights”) displayed on this website are registered and unregistered trademarks of the Website Owner/MISSIONIMPRESSION EVENTS (P) Ltd./Manna/PRANA WELLNESS and the partners/suppliers of the products listed on the Website. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission from MISSIONIMPRESSION EVENTS (P) Ltd.
Import Duty
If you order products from us for delivery outside India, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Variations in Product
We aim to provide you with the best and consistent quality of product. But due to the seasonal nature and an agricultural product for Tea, there may be natural variations in the taste and quality of the same product. In such cases, we reserve the right to apply our no returns policy.
Disclaimer of Liability
The Website Owner shall not be responsible for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In PARTICULAR, neither the Website Owner nor any third party data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
No Commercial Use
This Website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.
General
Entire Agreement
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
Alteration
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Conflict
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Waiver
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
Cession
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
Severability
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Applicable
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of India without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the courts of India in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
Comments or Questions
If you have any questions, comments or concerns arising from the website or any other relevant terms and conditions, policies and notices contact us at [email protected]